Today I continued my above average ability to “Multi-Mistake” finding simple details that I missed.   The problem is multi-faceted.  It’s not just me, although that is where the buck stops, it’s more than that.  Everyone wants to be the most important customer, but, are you?  Really?  I mean, are you holding up your end of the bargain?  Are you doing all the things that should help you sustain that top spot?  I was yelled at today by a customer that had issue with his bill, too high naturally, but he failed to realize that he added many items after the fact.  I let him know about the extra items added after the original quote but his argument was that I should have had them in the quote to begin with.  How could I do that, I mean, I order what you ask for, nothing more, nothing less, right?  If you order a pizza and tell them you want cheese and nothing else, well, why be pissed when you don’t get pepperoni?  I can see the argument about sauce coming, don’t try me on this one.  Anyway, be a good customer before you expect the business you deal with to bend over backwards for you.  It always, always, always starts with you.  Today, three out of three mistakes were made by me, where the buck stops.