I get it, you need to be as efficient as possible, got it.  Handheld radios with an earpiece not unlike the Secret Service could possibly deemed a bit much at Target or True Value Hardware.  Here’s the thing, the people wearing the earpiece have to have the responsibility and understanding of the customer service process to NOT have a discussion about NOTHING with their co-worker while they are tendering your purchase!  It is a created thing however and I actually cannot blame them. (Did I just say that?) People constantly talk on their cell phones while checking out at the register, so why not talk on the radio with your friend while checking out some customer?  The reason I found this so strange is because of this very encounter… clerk: “So”… me: “What?” clerk: “can I help you?” me: “um, well I thought this process was self explanatory, I’m checking out.” clerk: “uh, yeah, I was talking to another employee” me: “oh, sorry, I didn’t mean to intrude’ clerk: “Oh, that’s okay.”  me: “?” clerk: (looks at me when done totaling the purchase) me: (I stand there looking back) clerk: its $65.35. me: “That’s too much” clerk: “um, well I’m not sure what to do” me: ‘ask someone on the radio’ clerk: “that is not what the radio is for” me: ” no shit?”  The bill was correct, I just wanted to have a little fun.  The deal is, if you think that your employees at the home improvement depot or the mega super mart can grasp the concept of using the phone, radio, computer or any of the latest conveniences for professional use only,at $15 an hour,  you are mistaken.  What those things are is nothing more than poor customer service.  They would seem to be a tool to enhance customer service, but they don’t, PERIOD.  They enable laziness in your employees and worse yet, in management.  If you are thinking about getting earpieces for your crew and getting more connected…rethink your thought.  #beconsiderate #youreanasshole